Shipping Policy

Shipping Policy

Welcome to Tela Designs Store’s Shipping Policy! We are committed to providing you with timely and efficient delivery of your orders. Below you’ll find information about our shipping rates, regions we serve, and our policies to ensure a smooth shopping experience.

Shipping Rates and Methods

  • Domestic Shipping (USA):
    We offer a variety of shipping options for orders within the United States, U.S. territories, including P.O. Boxes, all US Military bases, APO/FPO, Puerto Rico, Guam, and U.S. Virgin Islands. Shipping rates are calculated based on the weight and size of your order, as well as the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited options are also available.

  • International Shipping:
    We proudly ship to several international destinations, including:

    • Canada
    • United Kingdom
    • Australia
    • Brazil
    • Germany
    • France
    • Italy
    • Mexico
    • Spain
    • Netherlands
    • New Zealand
    • Switzerland

    International shipping rates are determined by the destination country and the size and weight of the order. Delivery times vary by location and may range from 7-21 business days. Additional customs duties or taxes may apply, and these are the responsibility of the customer.

Local Pickup

  • Available Locations:
    We offer local pickup options for select areas. If you are in a location eligible for pickup, you can choose this option at checkout. Once your order is ready, we will provide you with pickup instructions and schedule options.

Order Processing Time

  • Processing Time:
    Orders are processed within 1-2 business days. During peak seasons or promotional events, processing times may be slightly longer. You will receive a notification once your order has been shipped.

Tracking Your Order

  • Order Tracking:
    Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment progress online.

Returns and Exchanges

  • Return Policy:
    We accept returns and exchanges within 30 days of receipt. Items must be returned in their original condition and packaging. Certain items, including Recaptured Classics, gift cards, and some products, are not eligible for returns or exchanges. Please review our return policy for full details.

Delivery Issues

  • Missing or Damaged Items:
    If you receive a damaged item or if your order is missing, please contact us within 7 days of delivery. We will assist you in resolving the issue promptly. Please include your order number and photos of any damage when contacting us.

Customer Support

  • Contact Us:
    For any questions or concerns regarding shipping, please contact our customer support team via our 'Contact Us' form on our website. We are here to assist you and ensure your satisfaction with your purchase. You can also reach out to us via the chat box on our store home page in the lower right corner, on WhatsApp, and Messenger.